Returns & Exchanges
At Bastion, we want you to feel confident in every piece you wear; if your selection isn't a perfect fit, we offer a seamless 30-day return policy for all unworn garments. Our streamlined process ensures that your exchange or refund is handled with the same precision and care as our tailoring.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging, ensuring all designer tags remain attached and the garment is in its original, unworn condition.
Label and Ship
Download and print your prepaid shipping label, affix it to the outside of your package, and drop it off at any authorized courier location.
Quality Inspection and Refund
Once our atelier receives and inspects your return, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing